Status Information

You want to be informed with your order status anytime. Here you receive the most important status information at a glance – and always up-to-date.

• On the central menu bar, click the Inquiry icon . Your orders will be displayed.
• In the Status column, you can read the current status of each order.

The following is represented as an icon with a short description:

• Order placed (Open): Your order has been received at our company, but has not been processed yet.
• Ordered (Open): Your order has already been forwarded to the corresponding plant.
• Order at work (Open): Order confirmation received from plant - without a binding deadline.
• Order confirmed (Open): Order confirmation received from the factory – with a definitive delivery date.
• Delivery transferred to carrier (Complete): The product has left the factory/distribution center.
• Cancelled (Complete): You have canceled your order.

Tip

To see the newest information on your status, you can click the status label to update it manually.