Remote Service for Machine Tools

The Remote Services for Machine Tools as part of the Local Service Contract (see Service Contracts chapter, Local Service Contract section) offer a standardized option for digitizing the reactive customer service.

The service comprises remote fault analysis and support for fault rectification on a Siemens SINUMERIK control system by a remote expert from Siemens AG. With the aid of individually adaptable service times and prioritized processing of the remote service requests, it is possible to reduce downtimes and raise the first-time fix rate.

SINUMERIK Remote Service

The availability of a remote infrastructure is a prerequisite for the use of the Remote Services for Machine Tools offer. This means the technical infrastructure that forms the basis by which the Siemens technicians provide the service.

The two technologies recommended for the machine tool in the context of Remote Services for Machine Tools are cRSP (common Remote Service Platform) and MindSphere:

• cRSP (common Remote Service Platform)
  • Solution 1: Connection via industrial PC or Engineering Station to the Windows cRSP client
  • Solution 2: Use of a dedicated remote gateway (e.g. IPC or SCALANCE Switch)
• MindSphere
  Use of the MindSphere client with Manage MyMachines /Remote directly at the machine tool

The choice of technical infrastructure best suited for the application in question depends on various influencing parameters of the machine tools under consideration and should be made jointly with the Siemens experts. The setting up and connection to the remote infrastructure (e.g. cRSP or MindSphere) is not part of the service contract and must accordingly be selected and ordered separately.

• Reduction of unscheduled downtimes thanks to fast remote support and fault analysis by Siemens Service experts
• Reduced service costs due to rapid service support and increased service availability
• High safety standards using state-of-the-art remote technology

• siemens.com/remote-services
• Contact information for your local Siemens office or national company is available on the internet at: www.siemens.com/automation-contact