Manage MyMachines /Remote

Manage MyMachines /Remote enables fail-safe remote control / remote monitoring of machine tools. In emergency situations, service engineers offer a wide range of fault diagnostic and fault rectification functions. All internet connections to and from machine tools are encrypted.

The following functions are available:

• Complete remote control of the interface
• Data exchange (files, reference documentation, etc.)
• Fail-safe, encrypted internet communication via HTTPS and TLS - Transport Layer Security
• Automatic documentation and saving of maintenance sessions in Insights Hub
• Creation of tailor-made OEM service and maintenance quotations
• Application based on Siemens Insights Hub

The Insights Hub App Manage MyMachines /Remote enables faster problem solving and a higher level of machine availability:

• Increased machine availability, as specialists are able to perform maintenance quickly and securely by means of remote access
• Substantial savings per support case/malfunction
• Measures initiated are verified and traceable
• Decisive competitive advantages thanks to outstanding service
• Seamless integration with SINUMERIK
• Open platform

Manage MyMachines /Remote enables fail-safe remote access and operations of machine tools and automation systems around the globe. With a wide-range of clients, cloud-based functionality, and connectivity options, this application is the market leader for providing new remote service business models and managing both proactive and reactive scenarios. All internet connections to and from machine tools are encrypted.

You can find more information on Manage MyMachines / Remote on the internet at:

https://www.dex.siemens.com/Insights-Hub/applications/Manage-MyMachines-Remote

https://support.industry.siemens.com/cs/ww/en/view/109824766