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With many products, we also offer you the option of an exchange in addition to the simple delivery of spare parts. This has the advantage that you not only receive the spare part quickly, but are able to return the defective device to us for a credit. You therefore receive our spare part at the lower exchange price.
A credit will be awarded on condition that the repair code indicates that repurchasing is admissible, a replacement is obtained from the spare parts store, and that the returned product is repairable.
The order type and logistics service determine the delivery of spare parts:
Order type
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Logistics service
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Remark
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Standard
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Cost-optimized: Contracted shipping company
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Delivery within the normal national delivery times by the contracted shipping company
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Plant downtime
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Time-optimized: Express, courier, collection
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You choose the shortest possible delivery time as it suits you best:
- Delivery by means of collection or courier service
- Delivery by means of express delivery
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Emergency service
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Special logistics: Courier
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Spare parts can be ordered from us 24/7 – even outside normal working hours, as well as on weekends or national holidays.
- Delivery by means of courier service
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Return
For product returns, we require the following information:
- Reason for return
- If defective: detailed description of the fault
- Machine number
- Machine/system manufacturer
- End user
We will then be able to provide you with additional information in the repair report/inspection report regarding the diagnosis/inspection as well as information about the completed repair.