Liability for material defects for SINUMERIK ONE products and software
Duration: 12 months
For the currently applicable conditions, please refer to the terms and conditions of sale and delivery in the respective countries. To do this, use the adjacent link to the terms and conditions of sale and delivery in SiePortal.
The duration of the liability for material defects can be extended by the following additional offers:
- Registration of the SINUMERIK ONE system
- Repair Service Contract
- Local Service Contract
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Extended liability for material defects on SINUMERIK ONE system through registration
Valid for all Siemens components in the machine, including the hardware components SINUMERIK ONE, SIMATIC, SINAMICS and SIMOTICS.
Exclusion: Fans of SINUMERIK and SINAMICS modules, wearing parts such as bearings and brakes of motors, as well as software.
Requirement: Registration of the Siemens components in myRegistration
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Registration of SINUMERIK ONE
Note, request and functionality for registration, e.g. via the Easy Registration function (standard function in SINUMERIK Operate for registering the SINUMERIK NCU/PPU via QR code).
Benefit: With a registration of the machine and its equipment, service and support by Siemens can be provided faster and better.
Requirement: SINUMERIK Operate
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Repair Service Contract
Repair service by Siemens at the installation site of the machine within the warranty period Exception: Fans of SINUMERIK and SINAMICS modules, wearing parts such as bearings and brakes of motors, andtheir mechanical removal and reinstallation.
Requirement: Registration of all Siemens components in myRegistration (e.g. via IdentSnapshot)
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IdentSnapshot
Software for registration of machines and plants with products of the most varied product families, e.g. SINUMERIK, SINAMICS, and SIMATIC in myRegistration
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Siemens Industry Online Support
Free access to Siemens Industry Online Support (SIOS) with product information, documentation, downloads, application examples, FAQs, forums, etc.
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Siemens Industry Service Card
The Siemens Industry Service Card is a prepaid card for technical support via telephone from the Siemens hotline.
It offers a combination of prioritized callback and expert technical support for products in the SINUMERIK ONE system.
The card is available as digital version for immediate use and is valid for three years from the date of purchase.
- Priority call-back
- Extended technical support
- 24/5 available Mon - Fri around the clock
- Mature products
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SINUMERIK Optimization Check
Optimization of machine parameter settings and axes to increase productivity
Analysis of the machine and advice to improve the machine dynamic response as a parameter list plus indications. This analysis can also be performed via a remote connection.
Requirements: SINUMERIK ONE from SW 6.13
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SINUMERIK Optimization Check – Mechanics
For early detection of machine wear and quality checks after hardware has been replaced (e.g. ball screw). The frequency response and trace measurements are recorded from which a machine fingerprint is created. The machine fingerprint, i.e. the mechanical reference data, is repeatedly compared with new measurements in order to detect changes on the machine. A result report is generated and discussed with the customer.
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SINUMERIK Service Assistance
- Machine Transparency: Automatic acquisition of hardware components, firmware and software versions and their changes
- Machine Condition: Intelligent evaluation of expanded state data of the control and drive system
- Error Analysis: Targeted identification and evaluation of error states and faults
Requirements: Insights Hub account
See also Siemens Industry Online Support
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Remote Service for Machine Tools
The Remote Service offers a possibility for digitizing the reactive customer service. This service comprises remote fault analysis and support for fault rectification on a Siemens SINUMERIK control system by a remote expert from Siemens AG.
Benefits
- Reduction of unscheduled downtimes thanks to fast remote support and fault analysis by Siemens Service experts
- Reduced service costs due to rapid service support and increased service availability
- High safety standards using state-of-the-art remote technology
Requirement: The availability of a remote infrastructure is a prerequisite for the use of the Remote Services for Machine Tools offer.
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Spare parts for the SINUMERIK ONE system
Our spare parts supply service is available worldwide, ensuring both smooth and fast delivery of spare parts – which in turn helps secure optimum system availability. Most original spare parts from Siemens and for the SINUMERIK ONE system are available for ten years or more following product discontinuation. However, spare parts for certain products (in particular industrial PCs) are only kept in stock for shorter periods.
You can click on the link opposite for a detailed description of the spare part offering and a list of the assemblies that are kept in stock for fewer than 10 years.
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Local service contract
With the Local Service Contract (LSC), we offer machine users an individual, modular preventive program that ensures the availability of machine tools and manufacturing systems to a considerable extent and therefore makes an important contribution to efficient production.
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Retrofit with SINUMERIK ONE
For example, a retrofit of a machine tool with an older CNC to SINUMERIK ONE and SINAMICS drives to retain or increase productivity, to increase IT security, and as preparation for digitalization of the machine.
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Courses and training for SINUMERIK ONE
SITRAIN - Digital Industry Academy provides an extensive training offering for Siemens industrial products.
You can find more information at www.siemens.com/sitrain.
A range of courses specifically for SINUMERIK ONE is offered.
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Training rack for SINUMERIK ONE
The training rack is suitable for practical exercises in commissioning, operation and programming, and maintenance tasks.
Components:
- SINUMERIK ONE NCU 1750 with SD card
- CNC SW export version, current SW version
- SINAMICS S120 Active Line Module 16 kW
- SINAMICS S120 Active Interface Module 16 kW
- Motor Module
- Numeric Control Extension NX10.3
- SIMATIC IPC427E
- ITC2200 neutral version
- MCP2200c machine control panel
- SIMATIC PROFIsafe I/Os
Note: Option licenses must be ordered separately.
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6ZB2410‑0BQ00
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Training case SINUMERIK OP Touch
The SINUMERIK OP Touch training case for training and demonstration is suitable for operation of the training case SINUMERIK ONE (6ZB2410‑0BN00).
The training case contains a ready-to-use operating unit comprising:
- ITC2200
- IPC427E with the current SINUMERIK Operate software
- MCP 398C machine control panel with EM131
Note: Option licenses must be ordered separately.
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6ZB2410‑0BL00
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Training case SINUMERIK ONE with NCU 1750
For training, testing, and demonstration
- Connection: 230 V 1 AC
- SINUMERIK ONE NCU 1750 with current CNC software with license and SINUMERIK Operate Export
- SINAMICS Smart Line Module 5 kW, modified for 230 V
- Double Motor Module 2 × 3 A
- 2 SIMOTICS S-1FK7022 motors, DRIVE-CLiQ encoder absolute / incremental
- Stroboscope for testing synchronous operation
- SIMATIC ET 200SP IM 155-6PN with 4 modules DI, DO, TM, AI
- S7 mounting rail 85 mm with 24 V and PN connection
- Operator box, can be removed for I/Os of the NCU 1750 or ET200
Note: Option licenses must be ordered separately.
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6ZB2410‑0BN00
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